June, 2011

In company environments where pricing power is a function of customer preference, one can use survey data to discover Brand Preference and use that as a proxy measure.   A five-point scale would do the job:

5 = Insistently Loyal to Brand

4 = Prefer the Brand

3 = Neutral / Open

“Stop Me”

The chairman of a well-known consumer brand told us of the buying executive for a retail chain who growled, “My job is to make your product a commodity.  Your job is to stop me.”